Customer Solutions Coordinator

A specialist manufacturer renowned for providing high-quality solutions to the irrigation and mining sectors across Australia and New Zealand. Now part of a global infrastructure network, they combine a rich 50-year history with international innovation to solve complex water and energy challenges.

Currently seeking a Customer Solutions Officer to join their collaborative and high-energy team in North Brisbane.

The opportunity:
You will act as the vital link between customers and internal sales, drafting, and production teams. Your goal is to ensure every order, quotation, and technical inquiry is handled with precision to deliver a seamless experience.

Key Responsibilities:

• Act as the primary point of contact, managing high-volume inquiries via phone and a busy service inbox.
• Raise product pricing and provide timely quotations in collaboration with the Business Development and General Management teams.
• Coordinate with Production Team Leaders to ensure full supply of orders and manage back-order timelines effectively.
• Handle accurate order entry and maintain detailed records within ERP system.
• Investigate complaints and troubleshoot complex manufacturing processes to find the best outcomes for the client.

About You:

• 2–3 years in a customer-facing role within manufacturing, trade, mining, or civil industries.
• Proficiency in Microsoft Office and experience navigating ERP/CRM systems (full training provided for the right candidate).
• Exceptional verbal and written skills with the ability to influence and negotiate positive outcomes.
• A team player with a "can-do" attitude, a sharp eye for detail, and a results-focused approach to time management.

Why Join This Team?
This organisation is known for a "Care and Deliver" culture that priorities people.

• Family-friendly hours to accommodate school drop-offs and a healthy work-life balance.

• Industry-leading paid parental leave (26 weeks for primary carers) and comprehensive health and well being programs.

• Annual pay reviews, service awards, and long-term career development opportunities locally and globally.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.